Introduction to the job

Founded in 1984, ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits (‘chips’). The IT division supports information management, infrastructure and key business processes across ASML. The IT infrastructure, hardware and applications are mission-critical for ASML’s internal and external activities.

The User Experience (UX) competence team within ASML IT creates user-facing solutions that enable ASML employees to work more efficiently and effectively, that are quickly adopted and continuously used, and that provide a consistent user experience across applications, devices and locations. Our work concerns custom applications as well as adaptations to standard software. The software ranges from desktop applications used in the ASML offices, to mobile applications used in our factories, to wearable applications used in our customers’ cleanrooms.

This role is situated in the Big Data Analytics (BDA) Domain, specifically in Corporate Analytics. Our teams have mixture of young talent and senior specialists and have a strong focus on delivering business value for our stakeholders. Currently the ASML IT department (including BDA) is in an Agile Transformation, in which SAFe (Scaled Agile Framework 5.0) is implemented.

Role and responsibilities

Job Mission
Your goal is to realize significant user experience improvements of our business software applications, in order to increase user efficiency, effectiveness, satisfaction and adoption. You will do user research, create UI mockups, apply and contribute to the ASML design guidelines and validate prototypes with users from all over the world. You will be part of a multidisciplinary team that consists of e.g. a product owner, a solution architect, a business process analyst and software developers. You will thus be the lead in defining, embedding and executing the user-centered design process. Furthermore, you will pro-actively share challenges and best practices with your ±30 peer designers from the UX competence.

Main Activities
User Research
Prepare and execute user research methods such as contextual inquiry and task analysis.
Communicate findings using e.g. personas, user journeys, user stories.
Validate prototypes through local, remote, moderated and unmoderated usability tests.
Define quantitative UX metrics and collect data to report on them.

Interaction Design
Create wireframes and interactive prototypes.
Apply the ASML design guidelines and improve or extend them if necessary.
Make sure that your designs are aligned with the functional and technical stakeholders.

UX Consulting
Define the right user-centered design approach based on the project’s or agile team’s goals and status quo (budget, timelines, availability of skills, etc.).
Embed the approach in the project’s or agile team’s way of working and safeguard it under sometimes adverse conditions.
Pro-actively share challenges and best practices with your peers from the UX competence.

Education and experience

Skills
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

Minimum Qualifications
Bachelor’s or Master’s degree in an area such as Industrial Design, Human-Computer Interaction, Information Science, Psychology, or Engineering.
More than 5 years of professional UX experience (post-degree).
Ability to plan work and deliver on agreed goals independently.
Ability to collaborate effectively with other disciplines.
Ability to deal with resistance and convince others of the value of UX.
Ability to balance short- and long-term goals, to compromise and to adapt way of working.
Ability to work under time pressure and rapidly changing conditions.
Fluent in English, verbal and written. Profound knowledge of Dutch is a plus.
Eligible to work in Veldhoven, The Netherlands.

Preferred Qualifications
Experience with the design of complex business-to-business or enterprise applications
Experience with agile/scrum/DevOps
Experience with moderating participatory design/co-creation/design thinking workshops
Experience with visual design
Experience with Miro and Figma

Diversity & Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.